Reference

Legal clarity before you join

Our Legal page sets out the account terms, privacy duties, cookie use and eligibility rules that apply when you use z790 in India.

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z790 Legal clarity before you join
CONTACT PATHS

Reach us on legal matters

Legal questions need a clear route, so we separate account help from policy requests wherever possible. Send the account ID, registered mobile number and a short description of the legal point you want us to address. We may ask for proof before discussing private account records.

Team online

Account legal desk

Use this route when you want clarification on terms, eligibility wording or account restrictions. Include your registered mobile number and avoid sharing card images or Aadhaar copies until our team asks through a safer channel.

Data request channel

Write to us if you want a copy, correction or deletion request considered under applicable law. We check identity first, then confirm what can be changed, retained or removed from account records.

Payment record query

For UPI, Paytm or PhonePe legal record questions, share the transaction reference, date and amount shown in your wallet statement. We compare it with our ledger before sending a written reply.

DATA HANDLING

How we handle legal duties

Our legal process is built around traceable account records rather than vague promises. We log key actions, limit internal access to people who need it, and keep replies tied to your registered…

Data collection

We collect account details, device data, payment references and support messages to run the service and meet legal duties. We avoid asking for sensitive documents unless a specific account check makes them necessary.

Cookie use

Cookies help us keep you signed in, remember language choices and spot unusual access patterns. You can manage browser settings, but blocking some cookies may affect login, wallet checks or security alerts.

Account security

We use login checks, session records and device signals to protect your account from misuse. If we detect unusual access, we may request confirmation before allowing wallet actions or data changes.

Record retention

Some records must be kept for legal, accounting or dispute reasons even after an account request is closed. We retain only what is needed for those purposes and remove other data when allowed.

Request changes

If your name, mobile number or payment reference is wrong, contact us with the account ID and corrected details. We may ask for proof before changing records that affect access or wallet history.

Who responds

Legal and data requests are handled by trained account staff, with escalation when a request needs a policy decision. We aim to answer in writing so you have a clear record.

Questions about your legal rights

These answers explain how our legal terms work in everyday account situations. They cover eligibility, data requests, cookies, payment records and contact steps. If your concern is linked to a live account, include your account ID so we can connect the question to the right record.

The terms apply to your account use, but access and eligibility depend on local law and are available where local law permits. If local rules restrict access, we may limit account activity or request clarification.

You can ask us to correct account details that are inaccurate, such as your name, mobile number or payment reference. We may need proof before changing records that affect access, wallet history or legal reporting.

You may request deletion where applicable law allows it. Some records, such as transaction logs, dispute files or security checks, may need to be retained for legal, accounting or fraud-prevention reasons.

Cookies are used for login, session safety, language choices and account protection. You can adjust browser settings, but some account functions may not work correctly if required cookies are blocked.

We may ask for documents when account access, payment records or identity checks need confirmation. The request should be linked to a clear purpose, and we avoid collecting more than the check requires.

UPI, Paytm and PhonePe references help match wallet activity with account records. If there is a dispute, share the reference ID and date so we can compare your record with our ledger.

Use the legal contact path and include your account ID, registered mobile number and the specific request. We may verify identity before discussing private records or making changes to your account data.

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